REPORT UNAUTHORIZED ELECTRONIC BANKING TRANSACTIONS
Before registering the complaint:
- Check with your family / known members if they have used your debit card / account on your behalf for making transaction.
- We request you to go through all possible details of the transactions on your bank account statement
like Merchant name, Date & Time of transaction,
Amount to verify. - In case of service not rendered by merchant or billing issues, please contact the respective merchant's customer care.
Enter Your Details
Reporting of unauthorized/disputed transactions:
If you are a victim of online fraud, you can reach out to the National Cyber Crime at https://cybercrime.gov.in or call the helpline 1930. You may also contact
NSDL Payments Bank at 022-42022100 / 022-69787301.
You can report through the online portal:
Always remember:
- Do not click on any links in emails from unknown sources.
- Never share confidential or sensitive information with anyone.
- Use the Jiffy mobile application to block your debit card immediately to prevent further unauthorized transactions. Alternatively, you can contact Customer Service to block your Debit Card (Payment/Temporary) by selecting the language and pressing 0.
Types of Disputed Transactions:
- Cash not dispensed from ATM (partial/full)
- Goods or services not received
- Amount got deducted but merchant / beneficiary not received funds
- Refund of cancelled transaction
- Fraudulently debited from customer's account
Details Required to Report Unauthorized Debit Card Transactions:
- Debit Card Number
- Type of Transaction (e.g., online, at a store, local grocer, cash withdraw, etc.)
- Date of transaction
- Transaction Amount
